Warranty and Replacement

  1. Kartographers Technologies Pvt. Ltd., Mumbai, India warrants that it will at its option repair or replace products marketed by Kartographers Technologies Pvt. Ltd., Mumbai, India in which, under proper use, defects appear within 12 months of invoice date, or such other periods as may be indicated by Kartographers Technologies Pvt. Ltd., Mumbai, India for specific products or components from time to time. Defects due to wear and tear are specifically excluded. Consumable parts, like battery are specifically excluded.
  2. Warranty excludes coverage for damage resulting from accident, wrong battery insertion, liquid damage, and disassembly, unauthorized service and unauthorized modifications.
  3. Returned products or parts to which a claim relates should be returned to Kartographers Technologies Pvt. Ltd., Mumbai, India suitably packaged and carriage paid and accompanied by an advice note stating the original invoice number in respect of the products and the nature of the claimed defect.
  4. No repairs shall be carried out at the Purchaser's premises.
  5. The defective parts, which are replaced by Kartographers Technologies Pvt. Ltd., Mumbai, India, shall become the property of Kartographers Technologies Pvt. Ltd., Mumbai, India.
  6. Repairs or replacement of parts by Kartographers Technologies Pvt. Ltd., Mumbai, India does not revive an otherwise expired warranty nor shall it extend the period of any warranty.
  7. Kartographers Technologies Pvt. Ltd., Mumbai, India reserves the right to make changes in design or construction of its products in line with its policy of continuous product improvement without incurring any obligation to make any changes whatsoever to products already supplied.
  8. Services or repairs performed during the warranty period by persons not employed by Kartographers Technologies Pvt. Ltd., Mumbai, India or its authorised service agents void this warranty.
  9. Kartographers Technologies Pvt. Ltd., Mumbai, India accepts no responsibility for consequential loss or damage arising from the use of its products or services.
  10. In the event of the original warranty period of the device having expired, replacement parts fitted during service or repair are warranted for a period of 3 months from date of fitting.
  11. A product’s warranty is not transferable.
  12. This warranty shall be construed according to the laws of India and the Buyer submits to the jurisdiction of the courts of India in connection with any dispute or proceedings arising out of this warranty.
  13. This warranty does not apply:
    • to consumable parts, such as batteries, unless damage has occurred due to a defect in materials and workmanship;
    • to cosmetic damage, including but not limited to scratches, dents, and broken parts
    • to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes
    • to damage caused by operating the product outside the permitted or intended uses described by Kartographers Technologies Pvt. Ltd., Mumbai, India
    • to damage caused by service performed by anyone who is not a representative of Kartographers Technologies Pvt. Ltd., Mumbai, India or an Kartographers Technologies Pvt. Ltd., Mumbai, India’s Authorized Service Provider
    • to a product or part that has been modified to alter functionality or capability without the written permission of Kartographers Technologies Pvt. Ltd., Mumbai, India;
    • damage cause by leaked batteries

Note : The decision to replace faulty beacons will be arrived at after thorough investigation of the problem. We seek your kind co-operation in solving the problem based on our guidance and instructions and in case we do not succeed we will consider the replacement option. The faulty beacons should be delivered to us for replacement only after we have mutually agreed to do so. We reserve the final right to decide whether the cause of failure or malfunction is due to a manufacturing defect or due to one of the above mentioned exclusions and we will do so in good faith and with just practices.

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022-40102737